Salesforce (core CRM/platform) + Agentforce
official MCP | Researched | Checked 2026-08-24
The latest Salesforce guide
25 answers about capabilities, access and practical workflows. Documentation reviewed 2026-10-19.
The catalog details below retain their original check dates. The guide separates documented features from untested connections.
A cloud CRM/platform for managing sales, service, and marketing records via a database, APIs, and a low-code app layer, with Agentforce as a layer on top for configuring autonomous AI agents that read Salesforce data, decide on an action, and execute it or hand off to a human.
- API access
- enterprise only
- MCP support
- official
- Last checked
- 2026-08-24
- Research
- Source researched
Workflows to compare
These are research categories assigned to the product. They do not establish that every task is available through its MCP.
- Run an autonomous SDR agent: A packaged agent that claims to prospect, write, send and follow up with limited human input. Almost always vendor-stated and never bench-tested here.
- Answer an inbound chat or call: Hold a live two-way conversation with an inbound visitor or caller, by text or voice, and qualify or resolve it.
- Read CRM records: Query contacts, accounts, deals and activity out of a system of record.
- Write CRM records: Create or update records, log activity, or push data back into a system of record.
- Run an automation workflow: Trigger or execute a multi-step workflow across tools, deterministic or agent-driven.
How to use this record
This record is based on source research, not an authenticated test of the product. Product features, API access and MCP actions can differ. Use the linked vendor documentation to confirm the operation you need and the account it will run against.
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About Salesforce
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Full capabilities, notes, CLI evidence, and provenance are preserved in the original dataset. Find this record by its ID: 06-salesforce-agentforce.