Directory / Engagement & Outbound / RingCentral App Connect MCP

RingCentral App Connect MCP

Official MCP Paid, self-serve Engagement & Outbound RESEARCHED Checked 2026-09-07

RESEARCHED Facts from public sources with URLs. No usage claims. Nobody has run this tool. The other tier is BENCH-TESTED, which means Andrew personally ran the tool on a stated date and cannot be bought at any price. Across the whole directory that count is 1.

Vendor: ringcentral.com · entry id 02-ringcentral-app-connect-mcp · source 02-engagement-outbound.md line 561

What it does

One of four MCP servers RingCentral publishes through its Labs programme; this one bridges RingCentral telephony to whichever CRM the customer has linked through the App Connect browser extension, so an assistant can look up or create CRM contacts, log a call to the CRM and pull RingCentral call logs.

AI features, separated from automation with an AI label on it

None in this server. It is a telephony-to-CRM bridge with nine tools; the intelligence is entirely on the client side. RingCentral's separate AI features (AI Receptionist, call summaries) are not exposed through this particular server.

RevOps role

Call logging and CRM hygiene for a RingCentral phone stack, aimed at teams whose CRM has no MCP server of its own; the vendor's docs say so explicitly rather than overselling it.

MCP server

Status bucket

Official MCP

Auth

oauth plus a second, separate CRM link. The docs describe a two-layer model: RingCentral identity via OAuth 2.0 or SSO established when the server is added to the AI client, and then a CRM connection linked through the App Connect Chrome extension rather than inside the AI client, with only one CRM connected per RingCentral account at a time.

Parsed URLs

4 found in the mcp_url field

Endpoint probe

not probed yet

The vendor ships and maintains the server itself. A wrapper built by Zapier, Composio or a similar third party does not count as official. The status was established on 2026-09-07 and the MCP URL has not been probed live yet.

mcp_status, verbatim from the file:

official

mcp_url, verbatim from the file:

https://unified-crm-extension.labs.ringcentral.com/mcp (docs: https://mcp.labs.ringcentral.com/docs/servers/app-connect/; server registry: https://mcp.labs.ringcentral.com/docs/servers/) ; repo https://github.com/ringcentral/ringcentral-mcp-docs

What this server exposes

Tools named

Strongest evidence

answered tools/list

Harvested

2026-09-27

Catalogue shape

a fixed catalogue the vendor publishes

A tool below is one the server NAMES. Nobody has called it. That is the same two tier honesty rule the rest of the directory runs on: a named tool is research, and BENCH-TESTED stays the only claim that anybody ran anything.

cancelAppointment

⚠️ REQUIRES CRM CONNECTION. | Cancel an existing appointment or event in the CRM platform by its ID. This action is destructive - the appointment will be removed.

evidence: answered tools/list · calling it reads · required: appointmentId
confirmAppointment

⚠️ REQUIRES CRM CONNECTION. | Confirm an existing appointment or event in the CRM platform by its ID. Returns the updated appointment details.

evidence: answered tools/list · calling it reads · required: appointmentId
createAppointment

⚠️ REQUIRES CRM CONNECTION. | Create a new appointment or event in the CRM platform. Returns the created appointment ID and details.

evidence: answered tools/list · calling it writes · required: title, startTimeUtc, durationMinutes
createCallLog

⚠️ REQUIRES CRM CONNECTION. | Create only one call log in the CRM platform. Returns the created log ID if successful. To use with `rcGetCallLogs`: pass a single item from the `records[]` array directly as `incomingData.logInfo`.

evidence: answered tools/list · calling it writes
createContact

⚠️ REQUIRES CRM CONNECTION. | Create a new contact in the CRM platform. Returns the created contact information if successful.

evidence: answered tools/list · calling it writes · required: phoneNumber
findContactByName

⚠️ REQUIRES CRM CONNECTION. | Search for a contact in the CRM platform by name. Returns contact details if found.

evidence: answered tools/list · calling it reads · required: name
findContactByPhone

⚠️ REQUIRES CRM CONNECTION. | Search for a contact in the CRM platform by phone number. Returns contact details if found.

evidence: answered tools/list · calling it reads · required: phoneNumber
getHelp

Get a quick guide on what this integration can do and how to get started.

evidence: answered tools/list · calling it reads
getPublicConnectors

Get available connectors. Returns an interactive widget - do NOT summarize or list the results in text, just show the widget.

evidence: answered tools/list · calling it reads
getSessionInfo

Get the current user session info, including RingCentral identity and CRM connection status.

evidence: answered tools/list · calling it reads
listAppointments

⚠️ REQUIRES CRM CONNECTION. | List appointments or events from the CRM platform. Use the `filter` param to get upcoming, today's, past, or all appointments. For a specific window, supply `startDate` and `endDate` (YYYY-MM-DD) directly.

evidence: answered tools/list · calling it reads
logout

Logout the user from the CRM platform.

evidence: answered tools/list · calling it reads
rcGetCallLogs

⚠️ REQUIRES CRM CONNECTION. | Get call logs from RingCentral. Returns a `records[]` array. Each item in `records` is a complete RingCentral call log object that can be passed DIRECTLY as `incomingData.logInfo` to the `createCallLog` tool -

evidence: answered tools/list · calling it reads · required: timeFrom, timeTo
updateAppointment

⚠️ REQUIRES CRM CONNECTION. | Update or reschedule an existing appointment or event in the CRM platform. Provide only the fields you want to change alongside the appointmentId.

evidence: answered tools/list · calling it writes · required: appointmentId

141 of the 741 entries that record an official or community MCP server carry a harvested tool list. The other 600 are unmeasured, which is not the same as empty. Harvest last run 2026-09-27. Every name across every server is on the tools index.

Command line

No CLI found by the 2026-09-27 harvest across vendor docs, npm, PyPI, Homebrew and GitHub. That is a probe result, not proof of absence.

Access gate

Gate bucket

Paid, self-serve

Can a solo operator reach it

Yes, by paying, no sales call

api_gate, verbatim from the file:

paid - a RingCentral subscription is required and the Labs MCP servers carry no separate price. The vendor's plans and pricing page states "RingCentral provides a suite of powerful APIs for voice, SMS/MMS, team messaging, video, fax, data management and system configuration." Per-seat prices on that page are rendered client-side and were not captured by this fetch, so no figure is recorded here.

API documentation

No documentation URL recorded.

727 of 1252 entries are in the same position. Blank is legal and it is published as blank.

GitHub health

Not measured. github_url, github_stars, github_last_commit and github_archived are null on every entry in this build.

The refresh rail specced in SPEC section 7.2 has not been run. An unstamped star count is a lie, so nothing is shown rather than something stale.

A github.com URL already appears somewhere in this entry, which is a seed for that rail and not a measurement of repo health:

https://github.com/ringcentral/ringcentral-mcp-docs

On GitHub

github.com/ringcentral tied to the vendor by rule 2, account website https://developers.ringcentral.com/ has the vendor's domain, confidence strong

Public repositories

149, forks excluded, as read on 2026-09-08

Mention MCP

1 of them

Look like CLIs

0 of them

Latest push

2026-09-08

The five most recently pushed, on 2026-09-08:

Repository	Kind	Description	Stars	Pushed	Latest release
ringcentral-embeddable	plugin or integration	RingCentral Embeddable widget	92	2026-09-08	2.3.1
trello-notification-app	plugin or integration	Trello notification and bot add-in for RingCentral	4	2026-09-07
engage-voice-embeddable	other	(Beta)RingCentral RingCX Embeddable widget	7	2026-09-07	0.1.0
rc-unified-crm-extension	plugin or integration	App Connect is a CRM integration framework to help developers quickly bring to market a full-featured CTI into...	13	2026-09-07	1.7.44
ringcentral-call-control-js	docs or examples	RingCentral Call Control SDK in JavaScript to control RingCentral calls on any endpoint. Demo URL:	10	2026-09-07	0.2.12

Kind is a heuristic guessed from the repository name, topics and description, not a fact the vendor stated. A repository count is activity, not a verdict. Read 2026-09-08.

Jobs it can do

No job tag on this entry.

981 of 1,252 entries are untagged. An empty list here means nobody has tagged this, not that the tool does nothing. The vocabulary is closed, so a tool whose job is genuinely not in it stays blank rather than being forced into the nearest tag.

Sources

5 source URLs. Raw sources field, verbatim:

https://mcp.labs.ringcentral.com/docs/servers/app-connect/, https://mcp.labs.ringcentral.com/docs/servers/, https://www.ringcentral.com/office/plansandpricing.html, https://github.com/ringcentral/ringcentral-mcp-docs, https://unified-crm-extension.labs.ringcentral.com/mcp

Notes, verbatim from the file

Verified 2026-09-07 and this one is unusual: POST of an MCP initialize to https://unified-crm-extension.labs.ringcentral.com/mcp returned HTTP 200 with a full initialize result, serverInfo name "rc-unified-crm-extension" version 1.0.0, protocol 2024-11-05. Tool discovery is open and unauthenticated by design; the docs confirm this, stating the RingEX servers need "no authentication required for tool discovery" and that only the tools marked as requiring a CRM connection need a linked account. Status is Beta and transport is SSE over HTTPS. The candid line on the vendor's own page is worth quoting in any coverage: "Some CRMs publish their own dedicated MCP servers with deeper, CRM-specific functionality. App Connect is most valuable when your CRM doesn't yet support MCP natively." A vendor telling a buyer to use someone else's server is rare enough to be the story. Three sibling servers are published in the same registry and are candidates for their own entries: RingEX Phone (12 tools), RingEX Chat (9 tools) and RingEX Admin (26 tools), all marked Preview. Nine tools here: getSessionInfo, getPublicConnectors, getHelp, findContactByName, findContactByPhone, createContact, createCallLog, rcGetCallLogs, logout. 2026-09-07: GitHub org ringcentral; repo is the MkDocs site for "RingCentral MCP Server Documentation" with per-server pages (docs/servers/app-connect.md) (https://github.com/ringcentral/ringcentral-mcp-docs).

Provenance

Entry id

02-ringcentral-app-connect-mcp

Source file

02-engagement-outbound.md

Source line

561

Tier

RESEARCHED

last_checked

2026-09-07

Data baked

2026-09-27

Every field above is rendered from directory.json exactly as the build produced it. Nothing is summarised and nothing is dropped. The one change made at render time is typographic and it is disclosed on the methodology page.