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Directory / Inbound & PLG Chat / Pylon

Pylon

Official MCP Gate unknown Inbound & PLG Chat RESEARCHED Checked 2026-08-24
RESEARCHED Facts from public sources with URLs. No usage claims. Nobody has run this tool. The other tier is BENCH-TESTED, which means Andrew personally ran the tool on a stated date and cannot be bought at any price. Across the whole directory that count is 1.

Vendor: usepylon.com · entry id 14-pylon · source 14-inbound-plg-chat.md line 179

What it does
"Agentic" B2B customer support platform (Slack, Teams, email, chat, SMS, WhatsApp, phone) where AI agents and humans jointly investigate, resolve, and act on support signals.
AI features, separated from automation with an AI label on it
Multiple purpose-built agents (Assist Agent for investigation/task delegation, Background Agent for automated skill execution, Slack Agent, Support Agent for automated resolution) plus reusable "Skills" - a genuinely agentic architecture per vendor description; depth not independently verified.
RevOps role
CATEGORY-FIT NOTE - Pylon is fundamentally a B2B support/ticketing platform, not an inbound-chat-qualification or PLG-signal tool. Included here because its AI agents work the same "inbound signal -> route/resolve" motion this category covers and it has one of the cleanest official MCP servers in the set; a future pass may be better served moving it to conversation-intel or a dedicated support-ops category if one is added.
MCP server
Status bucket
Official MCP
Auth
OAuth 2.0 over stateless streamable HTTP; access is permission-scoped so a connected AI tool can only see/change what the authenticated user could already see in the Pylon dashboard.
Parsed URLs
2 found in the mcp_url field
Endpoint probe
answered, asking for a key
Probed
2026-09-04, HTTP 401

The vendor ships and maintains the server itself. A wrapper built by Zapier, Composio or a similar third party does not count as official. The status was established by hand on 2026-08-24. On 2026-09-04 the recorded URL answered an MCP initialize as a server, which is liveness and nothing more: nobody has run its tools.

mcp_status, verbatim from the file:

official

mcp_url, verbatim from the file:

https://mcp.usepylon.com ; https://www.pulsemcp.com/servers/pylon (a separate community server by Justin Beckwith also exists)

What this server exposes

Not harvested yet. Unmeasured, not empty: nobody has read this server's tool list, so this page says nothing about what it exposes.

141 of the 741 entries that record an official or community MCP server carry a harvested tool list. The other 600 are unmeasured, which is not the same as empty. Harvest last run 2026-09-27. The full roll up is on the tools index.

Command line

No CLI found by the 2026-09-27 harvest across vendor docs, npm, PyPI, Homebrew and GitHub. That is a probe result, not proof of absence.

Access gate
Gate bucket
Gate unknown
Can a solo operator reach it
Not established

api_gate, verbatim from the file:

unknown. No public pricing page was found; the pricing route is a demo-booking form ("Schedule a personalized 30-minute demo"), consistent with a sales-led model, but no explicit enterprise-only statement was found either.

949 of 1252 entries carry an unknown gate. Unknown is a legal answer and it ships as unknown rather than as a guess.

API documentation

No documentation URL recorded.

727 of 1252 entries are in the same position. Blank is legal and it is published as blank.

GitHub health

Not measured. github_url, github_stars, github_last_commit and github_archived are null on every entry in this build.

The refresh rail specced in SPEC section 7.2 has not been run. An unstamped star count is a lie, so nothing is shown rather than something stale.

On GitHub

No GitHub organisation could be tied to usepylon.com with evidence on 2026-09-08.

Recorded by the harvest: github candidates were seen but none passed the evidence rules.

5 candidate accounts seen and rejected by the evidence rules: pylon, Pylons, pylonmc, Pylons-tech, pylonbot. A name match alone is never accepted; the account has to point at the vendor domain.

Jobs it can do

A job tag means the vendor says the tool does this. It is not a test result, not proof the capability is reachable through the tool's MCP server, and not proof it is available on the gate this entry records.

Tagged by machine-pass on 2026-08-25 against the closed 56 job vocabulary. 271 of 1,252 entries carry at least one tag; 849 tags are assigned in total.

Sources

5 source URLs. Raw sources field, verbatim:

https://usepylon.com, https://usepylon.com/mcp, https://usepylon.com/pricing, https://www.pulsemcp.com/servers/pylon, https://docs.usepylon.com/pylon-docs/developer/api

Notes, verbatim from the file
None. [api_gate 2026-08-25] Re-checked and left unknown, honestly: usepylon.com/pricing is a demo-booking page with no tiers or prices and no pricing link exists in nav or footer; the public API reference states only that admin users can create API tokens, with no plan requirement. Checked against https://docs.usepylon.com/pylon-docs/developer/api.
Provenance
Entry id
14-pylon
Source file
14-inbound-plg-chat.md
Source line
179
Tier
RESEARCHED
last_checked
2026-08-24
Data baked
2026-09-27

Every field above is rendered from directory.json exactly as the build produced it. Nothing is summarised and nothing is dropped. The one change made at render time is typographic and it is disclosed on the methodology page.