# Forethought (now "Forethought AI Agents by Zendesk") documentation

Research date: 2026-09-02

Documentation coverage: not-retrieved.

Reference index, not a mirror of complete vendor documentation. Retrieved pages do not prove the MCP works.

## What it does

Omnichannel AI agent ("Solve") that resolves customer support and pre-sales issues across chat, email, voice, and a headless API, trained on a company's past tickets and help-center content.

## Access and connection

MCP support: unknown

Access requirements: enterprise-only. No published pricing; the pricing page lists Team/Professional/Enterprise tiers all behind "Get a Quote," and the FAQ states Forethought offers a "Proof of Value (POV) instead of a traditional free trial."

Authentication: unknown

Research checked: 2026-09-02

These details come from catalog research. Check vendor sources for current setup instructions; this is not proof of a tested connection.

## Sources

- https://www.forethought.ai
- https://www.forethought.ai/pricing
- https://www.zendesk.com/newsroom/press-releases/zendesk-completes-acquisition-of-forethought/
- https://forethought.ai/channels/headless

## Retrieved pages